Syllable AI uses artificial intelligence to offer an easier way of communication when it comes to accessing healthcare. Patients no longer have to be transferred to multiple phone operators countless times or be on remain on hold.
Communication barriers between the patient and the care they seek are no more with Syllable. They have curated three ways for organisations to help their patients without compromising the quality of care. Firstly, the Syllable Voice Assistant software uses intelligent voice automation for call centres. Specifically, the software uses leading natural language understanding technology (NUU), built to listen and understand patients seamlessly. A technology also used by Corti.AI. First, patients call their provider’s frontline telephone number, and Syllable’s cloud-based voice assistant will answer the call. It will listen to the patient’s requests and activate an automated workflow in response to more common enquiries, such as finding doctors or facilities, call transfers, appointment scheduling, accessing patient information, and more. For unrecognised or more complicated needs, the caller will be directed to a human operator for further assistance. Using Syllable, the patients call experience is enhanced, and call handler capacity is increased, alleviating stress during periods of high call volumes, such as weekends and nights.
Further, Syllable’s web assistant utilises intelligent web navigation software for easier access to information and care services.AI can provide recommendations based on thousands of patient web interactions and highlight resources that address frequent questions. To accomplish this, descriptions of requests and symptoms are mapped to a standard clinical vocabulary to upgrade their experience exponentially.
Beyond usual healthcare, the company has integrated their voice assistant service for the Covid-19 pandemic. With their coronavirus command centre, the voice assistant manages vaccine-related calls, addressing the increase in call volume that has been seen throughout the pandemic. Further, help with Covid symptoms, booking testing, and answering frequent questions are managed through the voice assistant. Additionally, patients can receive guidance surrounding vaccine eligibility, and they can use the self-service option to assist themselves. If they are eligible for the vaccine, the platform will send a link to provide information on vaccine appointment scheduling. If they are not eligible, waitlist options, alerts and other actionable information will be sent consistently.