Walk-in clinics throughout Canada can publish their wait times on Medimap. This can greatly reduce the number of calls they receive requesting this information and helps patients choose the most appropriate clinic.
Walk-in clinics are located throughout Canada as a way for people to access medical care quickly outside of an emergency. They are often used by patients who don’t have a family doctor or if they need to see a doctor after normal clinic hours.
However, the wait-time for walk-in clinics is notoriously long. It is not uncommon for receptionists to receive numerous phone calls from patients asking about wait times. This adds to the workload, and reduces the likelihood of positive experiences for those already waiting in the clinic.
Medimap is a website and mobile app available for many Canadian cities that displays wait times and clinic information. These are updated every thirty minutes by the team at the medical centre. Over 1200 clinics have registered for the platform. In addition to average wait times, they can add information such as early closure notices. Clinics can enable patients to register online for in-person or virtual appointments.
Easy access to wait times means patients can choose the clinic with the shortest wait. This helps ensure the number of patients is spread out throughout the local walk-in clinics rather than everyone waiting at the same clinic. Therefore, ensuring adequate delivery of healthcare services to meet the needs of the population.