Location: United Kingdom
Clinics can save time and money on administrative tasks while communicating with patients conveniently.
Traditionally, general practitioners (GPs) or family physicians use a combination of letters and phone calls to keep patients updated on results, appointments, advice, and medications. This can be time-consuming for admin staff and an inconvenience for patients who may forget information or need to wait in a phone queue.
AccuRx developed Chain SMS, a secure messaging service that links with electronic patient record systems used by medical centres. It simplifies communication between clinics and patients by providing a useful way to stay in touch.
Doctors can select predefined message templates to send information about specific conditions or create custom messages.
They can also send attachments or initiate video consultations through the service – This has been a crucial tool in supporting remote consulting during Covid-19, an ambition which has also been shared by other start-ups.
Clinics who use the system have noticed an increase in responses to invites for screenings and vaccines sent through text rather than by phone or mail. Chain SMS can be used to contact patients proactively regarding results or ask patients to complete questions about specific health conditions such as asthma before they attend for their appointment. All the information is saved directly to the health record, saving time for clinicians and the patient at their visit.
“As a company, we believe healthcare is a communication industry.” – Jacob Haddad, Co-founder, accuRx
15 Minutes With The Doctor Podcast: How AccuRx Chain Rapidly Mobilised To Support Family Doctors During The Coronavirus Pandemic