Conversa is a digital platform that uses a variety of solutions to automate some healthcare needs. This reduces the burden on physicians by eliminating unnecessary consultations.
Demand on healthcare systems globally continues to grow, increasing pressures on staff and current resources. The traditional methods of delivering healthcare are required to adapt to meet the demands. Leveraging technology is becoming increasingly important to increase efficiency through all stages of healthcare. Though the use of telemedicine was increasing before Covid-19, the pandemic has shown what is possible when healthcare fully embraces remote care technology.
Conversa’s triage and virtual care platform does just that. The digital solution uses a variety of different tools to automate tasks, and gives patients more control over their own primary healthcare.
Conversa allows doctors and patients to consult through video, text, or phone when necessary. This makes healthcare accessible for the patient while reducing the time spent on administrative work for the healthcare organisation. Additionally, Conversa also uses solutions aimed at reducing the number of consultations a patient may need. This includes a conversation feature where common questions are automatically answered through the software. The responses to these questions are developed by clinical teams according to appropriate clinical thresholds and up-to-date advice.
Patients can forget up to 80% of the information the doctor tells them during the appointment as soon as it is over. This greatly increases the likelihood that they will return to see their physician for the same issue in the future. Conversa provides a patient portal where patients can access information from their consultation so it is always available to them.
For patients with chronic illnesses, the platform keeps patients engaged, and provides education on their condition to reduce the time they may need to spend with a physician. Other solutions Conversa uses to reduce the demand on healthcare professional time includes medication advice, pre- and post-op support, and Covid-19 guidance.