Inbox Health is patient billing platform explicitly designed for healthcare practices. Patients receive regular reminders about outstanding balances, and they can pay directly through the platform.
Medical billing can be a time-consuming and costly element of running a healthcare practice. Between creating invoices, chasing payments, and organising payment methods, the time employees spend on billing activities each week can add up.
Using software built for healthcare that is intuitive for both the healthcare practice and patients can decrease unpaid bills and reduce the hours spent on administration. According to Inbox Health, a startup based in Connecticut, implementing their software solution can result in 90% less time on the phones and a 25% increase in payments made within one month.
Inbox Health works with several popular practice management systems for seamless integration into the practice’s existing electronic workflow. Once a statement is generated, the communication algorithm times the automated payment reminders to encourage timely payments.
Patients are given several options for paying their medical bill. They can choose to pay it all at once or set up recurring payments and can choose between several payment methods, including credit, cheque, Apple Pay, and more.
The payment process is straight forward for the patient and is supported by detailed explanations regarding aspects covered by insurance to help build patient trust around billing. Overall, the platform saves the business money on phone calls, paper billing, and missed payments.