The Pager app helps users navigate their entire care journey, giving them easy access to the right care at the right time. Through a care team of professionals that provide consistent support through the entirety of the healthcare journey, assistance is available 24/7.
Pager is a cloud-based and fully integrated virtual care platform that connects every facet of healthcare. A carefully curated care team works together to find the best treatment options for any health need, big or small. To answer any health questions through messaging or video chat features, nurses, who are registered in all 50 states and speak English and Spanish, are available at all times, as well as board-certified doctors. Care Coordinators are also a part of the care team, and they will provide service guidance and scheduling coordination with any third party involved in the treatment process. Patients can be directed to local specialists or primary care doctors upon request to help take care of any specific need. In addition, users have access to expert advice from pharmacists about treatment options and prescription refills, and all members can check in after their care to let the care team know about their treatment process.
Not only are real people behind the services Pager provides, but the app leverages AI to automate key administrative tasks and clinical workflows. Additionally, the input-reactive artificial intelligence uses surveying to take care of more common patient concerns. Although this aspect of Pager is not human, it still upholds the company’s empathetic and contextual, “people-first” concierge care model.
The care team ensures that they will navigate users away from costly and time-consuming care areas, such as the emergency room or an urgent care facility. Instead, the most cost and time-efficient care will be recommended to members, who have reported average savings per clinical encounter of $153. To further Pager’s money and time-saving practices, they also partner with telemedicine care providers such as Amwell, so that remote healthcare can also be integrated into an individual’s care workflow.
Pager earned a net provider score of 90, 78 points higher than the average healthcare provider score of 12, and there is a 4:1 patient to nurse ratio ensuring a high level of clinical input. The unique aspect of the service is navigation – Using AI and tech with the human element of coordinators and nurses to provide support or link to telemedical services.