In the US, coordinating between doctors, pharmacies, and insurance to get a prescription filled can be a slow and frustrating process. Capsule is working to change that by coordinating behind the scenes and providing patients with free same-day delivery.
The healthcare industry has evolved rapidly since the first Covid lockdown. Companies and healthcare organisations turned to digital solutions to spread their resources as far as possible while facilitating social distancing. People remaining in their homes became the most crucial tool communities had against the fast spread of the virus. As telemedicine grew, people became more comfortable with the idea of having their healthcare needs met through alternative solutions. This paved the way for other remote care options, including at-home diagnostic tools and medication delivery.
Large companies with the resources available to quickly design and implement new services jumped to take control of the prescription delivery space. Amazon launched Amazon Pharmacy, for example, and Walgreens waived their prescription delivery fees. However, there was still plenty of room left for startups to get involved. The pandemic has shown many people the importance of supporting small and locally-owned businesses. Startups like NimbleRx and NowRx provide patients with handy alternatives.
New York-based company Capsule is looking to make prescription delivery hassle-free with their full-service pharmacies. Their vision is to rebuild the way people receive their medication has been supported by several large investors with more than $500 million raised to date. With a company value of over $1 billion, they are worth keeping an eye on.
Patients can quickly transfer their existing prescriptions or have their doctor prescribe directly to Capsule. As soon as the prescription is received, Capsule sends the patient a text to schedule their free home delivery. In addition, the service keeps track of when the patient is due for a refill and handles the communication between doctors and insurance to make sure refills are delivered on time.
Capsule has its own physical pharmacies and uses bike couriers to deliver the prescriptions quickly. Currently, they have locations in 13 major cities across the US with plans to continue expanding.